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Lodge Policies

Lodge Policies

We hope your stay is enjoyable and thank you for choosing the El Pueblo Lodge! This page is intended to provide you with additional information on your stay. You will be asked to sign a registration form at check to agree to all lodge policies.

All room rates are subject to change without notice. New Mexico room taxes of 13.1875% are included.

Cancellation Policy
We require a credit card to hold the reservation. If cancellation occurs 72 hours or more prior to your arrival date, your credit card will not be charged. If you cancel within 72 hours of your arrival, your credit card will charged the 1st night deposit. There are no refunds or adjustments for late arrivals or early departures.

Check-in Time
Our typical check-in time is anytime after 3:00 p.m. During high-demand periods and staffing shortages, we cannot guarantee that your room will be available at 3:00. However, we will work diligently to prepare your room as soon as possible.

Fireplaces
To be as green as possible, we provide our guests daily with one complimentary ECO-FRIENDLY log in addition to a firewood bundle for the fireplace rooms. Additional logs & bundles are available for purchase at the Front Desk.

Holiday Reservations
Our Holiday Season will run from 12/22 to 1/1. A 14-day cancellation notice is required for the entire holiday season. Your full stay will be charged to your credit card 14 days prior to your arrival. Insufficient notice of cancellation will result in the forfeit of your credit card charge.

No Smoking
All of our rooms are non-smoking.

No Show Policy
Your reserved room(s) will be held until 11 a.m. the following day with a pre-authorization on the credit card on file. If you do not show up, your credit card will be charged for 1 night plus applicable taxes.

Office Hours
Our office hours are 7am – 2am. If you plan to arrive outside these hours, please call ahead for check-in instructions.

Personal Items
El Pueblo Lodge is not responsible for personal items lost or stolen during your stay with us. We ask you to please make sure your valuables are secured.

Pet Policy
Pets are welcome in specific rooms only. We charge $20.00 / $60.00 depending on length of stay. Pet registration is required at check-in. Waste disposal bags are available at the front desk.

Pet Policy
Pets are welcome in specific rooms only. We charge $20.00 / $60.00 depending on length of stay. Pet registration is required at check-in. Waste disposal bags are available at the front desk.