We remain open and ready to welcome you! Providing the best experience for guests and team members is the highest priority for us and we’ll continue to diligently work to protect everyone who visits us. Like all of you, were closely monitoring this evolving situation and will provide updates as needed.
In addition to our standard and daily guest room and common area cleaning procedures, we are taking additional precautionary steps to increase the frequency of the cleaning and disinfecting happening at the lodge. We’re also regularly providing our employees with information on best practices and procedures as outlined by the Centers for Disease Control and Prevention. Last, any team member who has cold or flu-like symptoms will be asked to stay home and not come to work. In the interest of public health, we ask the same of our guests who may suspect they’re sick.
For guests with upcoming reservations:
Should you feel, given the current situation, that your planned travel is no longer essential, and you are looking to make changes, we have outlined below the hotel’s policy on changes and cancellations. While we offer flexible rates to our guests year-round, we have also implemented an enhanced cancellation policy during this time.
For our guests who have reserved rooms via online travel agents or other third parties:
You are advised to contact the booking provider for information on their policies and for assistance. Whenever available, guests who have reserved rooms directly with the hotel should call to cancel their reservations in compliance with the cancellation policy established at the time of reservation.
Cancellation of Existing Reservations:
All reservations – even those described as “non-cancellable” (“Advanced Purchase”) – that are scheduled for arrival before April 30, 2020, can be changed or canceled at no charge up to 24 hours before your scheduled arrival. Please contact our front desk by calling 800-433-9612.